Terms of Service

Effective date: April 25, 2026 · Last reviewed: April 2026

These Terms of Service (“Terms”) govern your use of philippinesvirtualassistants.com (the “Site”) and the managed virtual assistant placement service (the “Service”) provided by Philippines Virtual Assistants (“PHVA,” “we,” “our,” or “us”). By using the Site or signing up for the Service, you agree to these Terms. If you don’t agree, don’t use the Site or Service.

1. Who Can Use the Service

You must be at least 18 years old and authorized to enter into contracts on behalf of yourself or the company you represent. If you’re signing up on behalf of a company, you confirm you have authority to bind that company to these Terms.

2. The Service

PHVA recruits, trains, certifies, and places Filipino virtual assistants with US-based clients (primarily real estate teams). Our Service includes:

• Sourcing and pre-screening candidates from our certified bench.
• Presenting matched candidates for client interview.
• Onboarding the placed VA, including tools setup and SOPs.
• Ongoing management: weekly check-ins, performance tracking, payroll administration.
• A free replacement within 5 business days if the placed VA isn’t a fit (subject to Section 6).

The placed VA is engaged through PHVA. We act as the staffing intermediary and employer of record for the VA. You direct the VA’s day-to-day work; we handle payroll, benefits where applicable, and HR administration.

3. Pricing and Billing

• Current pricing is published on our pricing page. By signing up, you agree to the price in effect on your start date.
• Billing is monthly via Stripe and is paid in advance. The first month is charged when the VA starts.
• Price changes apply only to renewal periods after at least 30 days’ notice via email. Your current rate is locked for your active month.
• Late payment: invoices unpaid 5 days after the due date may result in suspension of the VA’s access to your tools until paid.
• You’re responsible for any taxes that apply to you (we do not collect sales tax in your state unless required by law).

4. Cancellation

You can cancel any time with 14 days’ written notice to hello@philippinesvirtualassistants.com. Your VA continues working through the notice period (paid at the regular monthly rate, prorated). After cancellation:

• We assist with offboarding: tool access removal, file handover, final time tracking.
• No refunds are issued for partial months already paid, except for the unused portion of an annual prepayment if you opted into one.
• For the first 30 days of any new placement, you can cancel for any reason and receive a prorated refund of unused days.

5. Replacement Guarantee

If the placed VA isn’t working out, notify your Success Manager within the first 90 days. We will replace the VA at no additional placement cost within 5 business days, subject to candidate availability for your role. Replacement does not extend or refund the prior month’s billing. We reserve the right to deny replacement requests that result from client behavior outside reasonable working norms (see Section 7).

6. Non-Solicitation

For 12 months after a VA stops working with you through PHVA, you agree not to directly hire, contract, or refer that VA to anyone who would hire them outside of PHVA. This protects the investment we make in training and certifying our team.

If you wish to convert a placement to a direct hire (PHVA exit), we offer a buyout option. Contact us for the current buyout fee. Direct hires made without going through this process are a material breach of these Terms.

7. Acceptable Conduct

You agree to:

• Treat the VA professionally, including reasonable working hours, breaks, and PTO as defined at placement.
• Not require the VA to perform illegal, harmful, or harassing tasks.
• Not share VA login credentials with parties outside your team.
• Not use the Service to operate businesses that violate US, Philippine, or any applicable law.

We reserve the right to terminate Service immediately (without refund) for material violations of this section.

8. Confidentiality

Both parties agree to keep confidential information shared during the engagement (business plans, client lists, strategies, processes) confidential, both during and for 3 years after the engagement ends. This doesn’t apply to information that is or becomes public through no fault of the receiving party.

9. Intellectual Property

Work product the VA creates for you during the engagement (documents, lists, content, code) belongs to you, except for templates, SOPs, and training materials we’ve developed (those remain ours). The Site, our brand, and our training curriculum are owned by PHVA.

10. Disclaimers

The Service is provided “as is.” We do not guarantee specific business outcomes (e.g., revenue increase, lead conversion). VA performance depends on many factors including the clarity of your direction, the quality of your tools, and market conditions.

To the maximum extent permitted by law, PHVA disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, PHVA’s total liability arising out of or related to these Terms or the Service is limited to the amount you paid us in the 3 months immediately preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or business interruption.

12. Indemnification

You agree to indemnify and hold harmless PHVA, our officers, employees, and contractors from any claim, loss, or expense (including reasonable attorneys’ fees) arising from: (a) your use of the Service in breach of these Terms, (b) your violation of any law or third-party right, or (c) tasks you assigned to the VA that violated this section.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Minnesota, USA, without regard to conflict of laws principles. Any dispute will first be addressed through good-faith negotiation. If unresolved within 30 days, the dispute will be settled by binding arbitration in Minneapolis, Minnesota under the rules of the American Arbitration Association. Either party may seek injunctive relief in court for breaches of Sections 6, 8, or 9.

14. Changes to These Terms

We may update these Terms. Material changes will be communicated to active clients by email at least 14 days before they take effect. Continued use of the Service after the effective date means you accept the updated Terms.

15. Contact

Philippines Virtual Assistants
Email: hello@philippinesvirtualassistants.com
Site: philippinesvirtualassistants.com